Refund policy
Return and Exchange Policy
We want you to be happy with your Triumph purchase. Please read how returns and exchanges work before you order.
Damaged items
If your item arrives damaged, please contact us within 48 hours of delivery at contact@triumph-jo.com or on 0797671114. Include your order number and clear photos of the damage. Damaged items are the only items we accept for return. We cover the return shipping cost, and once we confirm the damage we will replace the item or refund you.
Exchanges
Items other than panties can be exchanged within 3 days of delivery. To be eligible, the item must be unworn, with its tags attached and in its original packaging. Exchanges are made in person at our shop. Please bring the item, its original packaging and your order number.
Panties
For hygiene reasons, panties cannot be returned or exchanged unless they arrive damaged. In that case the damaged items process above applies.
Items we cannot accept
- Items that have been worn, washed or altered
- Items without their tags or original packaging
- Exchange requests made more than 3 days after delivery
We do not offer refunds for change of mind. Eligible items may be exchanged as described above.
Contact us
Email: contact@triumph-jo.com
Phone: 0797671114